Service Advisor

https://candidates.erecruitsmart.co.uk/4408-service-advisor/service-advisor/reading/job2022-05-19 19:33:082025-01-20 eRecruitsmart Consultants
Job Type Permanent
Location Reading
Area Reading, Berkshire Reading Berkshire Reading
Sector Motoring & Automotive - Service Advisor
Salary £30k - 40k per year + Excellent Benefits
Start Date asap
Job Ref 12599
Description

Porsche Retail Group are one of the world’s most iconic brands and are seeking an experienced motor trade Service Advisor for this prestigious Reading car dealership. This state of art newly refurbished showroom is the first of its kind in the UK and due to open fully in July. The Porsche Centre has an onsite restaurant, coffee bar, parking, walking distance to multiple shops including Ikea, Sainsburys, Boots, Prue Gym and is located on the same site as the Porsche Retail Group UK Head Office.

About the Company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of the one of the Best Companies Top 100 large companies to work for in the UK in 2021 and offer an outstanding working environment with great benefits and a competitive package.

About the Role
As a Service Advisor, you will be responsible for:

  • Advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle
  • Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
  • Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.

About the responsibilities
In the role of Service Advisor, you will:

  • Ascertain the customers’ automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining service schedules as appropriate
  • Take bookings from walk in customers and upsell Services and accessories
  • Prepare job cards for future bookings and ensure all relevant information is correct by a pre-call to the customer
  • Ensure all keys to vehicles on site are processed through the ‘E-tag’ system highlighting any areas of concern to the Service Team Manager
  • Prepare service and repair estimates as per manufacturer labour operations, advising on routine maintenance / repair services required
  • Track the vehicle through the workshop, remaining in constant communication with the customer during the repair process, updating the customer as required and ensuring delivery of the vehicle at the promised time
  • Prepare invoices in the Dealer Management Systems (DMS) from the Integrated Workshop Information System (PIWIS) technical ‘write up’ and visual health check report and take payment from the customer
  • Conduct post service follow ups 24 hours after the customer has collected their vehicle to ensure customer satisfaction
  • Update your job knowledge by participating in educational opportunities and reading manufacturers' publications
  • Achieve the Porsche Retail Group Experience accreditation within 18 months of commencing employment.

About the Rewards
For the role of Service Advisor there is a fantastic package on offer including:

  • Salary of £30,000 to £34,000 per annum
  • Bonus of circa £5,300
  • 25 days holiday per year plus bank holidays
  • Private Medical
  • Option of a VW Vehicle at preferential rates
  • DC Pension Scheme
  • Life Assurance
  • Staff preferential rates

How to Apply
Please note that eRecruitSmart is advertising the role of Service Advisor on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



service advisor, customer support, motor, automotive, dealership, aftersales

Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Service Advisor
    Berkshire, Reading
    Service Advisor
    OTE £50K plus an array of superb benefits

    Porsche Retail Group (PRG) have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join Porsche Centre Reading.

    As a Service Advisor, you are fundamental to the customer experience and overall performance of the Dealership. With a...

  • Service Advisor
    Berkshire, Reading
    Service Advisor
    £34k - 40k per year + Excellent Benefits

    Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre ...

  • Service Advisor
    Berkshire, Reading
    Service Advisor
    £34k - 40k per year + Excellent Benefits

    Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre ...

Email Me Jobs Like This
Subscribed to similar jobs notifications

Contact

54 Clarendon Road
Watford
Herts WD17 1DU

Tel: 01923 431789

Email: hello@erecruitsmart.co.uk

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details