An opportunity has arisen for an enthusiastic and motivated full-time or part-time Receptionist / Patient Services Advisor to join a dedicated multi-disciplinary team in Dorking where you’ll provide high-quality care and excellent customer service.

About the Practice
Our client is a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Their main surgery is in Dorking, and they have two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.

About the role
In the role of Receptionist / Patient Services Advisor, you will use your Receptionist experience to:

• Undertake a wide range of reception duties
• Act as the central point of contact for patients
• Provide general support to a multi-disciplinary team
• Greet and direct patients
• Effective use of the appointment system
• Book appointments
• Process confidential information
• Assist patients as required
• Ensure clinical rooms are fully and tidily stocked
• Ensure the timely and efficient distribution of information
• Take messages and handle enquiries for the clinical team
• Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers

About you
To be successful for the role of Receptionist / Patient Services Advisor, you will need:

• Excellent communication and liaison skills
• Customer service experience
• Experience of working in a similar customer-facing environment
• To ideally have worked in the NHS or a medical field, but training on IT systems will be provided
• Good computer skills
• The ability to multi-task
• Strong administration skills
• A full UK driving licence and transport to travel to other sites when required – essential
• To be flexible with your hours / days to support the Practice when required

About the hours & rewards
The role of Receptionist / Patient Services Advisor is for 20 - 37.5 hours per week working a day shift, Monday to Friday.  There is a salary on offer of £19,553 per annum pro rata for part-time contracts and benefits include:

• NHS pension
• On-site parking
• Sick pay

The Practice takes pride in encouraging special interests and personal development and offers a rewarding and friendly environment.

How to Apply
eRecruitSmart is advertising the role of part-time or full-time Receptionist / Patient Services Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!




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