We have an excellent opportunity for a Customer Service Administrator to join our clients friendly Customer Service office-based team in Tunbridge Wells.This is a Maternity Cover Fixed Contract (6-9 month) role with the possibility to extend, working Mon to Fri 8.30am to 5.30pm with part time option available starting at the beginning of October.

About the company
Founded in 1847, our client creates and distributes medical devices and global, innovative solutions enabling all patients and consumers to become active players in their own health.They provide made-to-measure health solutions across Europe whose expertise primarily covers the fields of orthopaedics, medical compression and homecare as well as a wide range of sports products aimed at preventing injury and aiding the resumption of sports activities.

About the role 
As Customer Service Administrator, you will work as part of the Customer Service team to support the running of the department and ensure that all tasks are actioned promptly and with high accuracy and your responsibilities will include:

• Maintain professional and positive interactions with existing customer base
• Deliver a high standard of customer service at all times
• Manage incoming phone calls, emails, product returns and orders
• Communicate courteously with all customers and colleagues
• Learn how to use in-house systems to accurately enter data
• Process customer payments and follow GDPR regulations when handling personal data
• Maintain customer databases and spreadsheets
• Use the courier software provided to track orders and accurately produce commercial invoices
• Communicate with courier company via telephone and email
• Develop a thorough understanding of products and services to deliver excellent customer service
• Keep up to date with the latest innovations and changes to our products
• Provide help and advice tailored to each individual customer's needs
• Assist with any additional administrative duties required

About you
As Customer Service Administrator you must have/be:

• An excellent communicator and able to build relationships at all levels
• Minimum of 2 years’ experience in an office environment
• Computer literate, including Microsoft Office (knowledge of Movex preferred but is not essential)
• Manage own time efficiently
• Able to adapt to new software quickly
• Team player
• Excellent verbal and written communication skills
• Excellent time management
• Punctual and organised

About the hours and rewards
For the role of Customer Service Administrator your working hours will be Mon to Fri 8.30am to 5.30pm with part time option available and you will receive:

• A salary of £20,000 per annum, depending on experience
• 25 days annual leave per annum plus bank holidays
• Fixed contract 6-9 months Mat Cover role with the possibility to extend
• Pension scheme available
• Staff discount available
• Onsite free parking / 5 minute walk from High Brooms train station

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Service Administrator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. 

Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!





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