Rocksteady Music School have an excellent opportunity for an experienced Customer Service Representative to join the largest and fastest growing Rock School in the world at their office within a beautiful, converted manor house in Liphook, Hampshire.

Are you energised by helping people?
Are you looking to be a part of a positive, inspiring, and growing business that’s focused on empowering children? Do you have experience in Customer Service?

About the company
Rocksteady have been delivering progressive and inclusive music lessons for over a decade, sending passionate musicians into schools to teach primary school children how to perform music in a band. Rocksteady is the largest rock school in the world and their mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills.

About the role
As a Customer Service Representative your responsibilities will include:

• Delivering quality and passionate customer service through multiple channels (calls, email, live chat, social media)
• Resolving customer enquiries quickly and efficiently
• Managing, investigate, and resolve customer complaints where necessary
• Informing new customers of the benefits of our music lessons
• Recording information accurately into our internal systems
• Working within a fast-paced environment
• Office hours will be moving to 8am-8pm soon. Shift patterns may be required in the role to cover our open hours

About you
To be successful for the role of Customer Service Representative you must have / be:

• Previous experience in a customer facing role
• Strong written and verbal communication skills
• Exceptional telephone manner and confident on the phone
• A positive and enthusiastic approach to work
• Passionate about helping our customers and your team
• Organised with high attention to detail
• Flexible and able to multi-task efficiently
• Strong IT skills

About the rewards
For the role of Customer Service Representative, you will receive a salary of £21,000 per annum plus excellent benefits which include:

• 25 days holiday plus bank holidays
• Annual staff bonus
• Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard
• Free onsite parking
• Personal development opportunities
• Benefits package including discounts on everyday purchases, free 24/7 GP service and more
• Fun – through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year
• Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK

Additional Information
Rocksteady Music School are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.

If you are offered this position, Rocksteady will ask you to complete a DBS check that is proportionate and relevant to the position concerned. If the post does not involve working with children, this will usually be a basic DBS check and you will only be required to disclose unspent convictions.

Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Service Representative on behalf of Rocksteady Music School and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



Customer Service Representative, Customer, Cutomer Service, Customer Service Advisor, Hampshire