We are recruiting on behalf of a technology Company based in Wokingham, and they are seeking an Embedded Applications Engineer to join their talented team. This role includes visiting customer sites to support Sales Engineers with demonstrations and technical knowledge.
About the company
Our client is a custom technology solutions company that strive and deliver to meet their customer's specific requirements. Their diverse and professional team are encouraged to bring their authentic selves to work. As a member of their welcoming and collaborative team, you will be inspired by your leaders and peers, and your success will be measured on your accomplishments. Innovation, nurturing, and integrity are among their core values that guide everything they do as a Company.
About the role
As an Embedded Applications Engineer you will join their Embedded team and reporting to the Technical Manager, you will provide a high quality, timely design, support and integration service to customers and you’ll work as part of a highly technical design team of support engineers.
This role will provide a high quality, timely design, support, and integration service to customers
The purpose of the Embedded Applications Engineers’ role is to contribute to the revenue and profit targets by providing solutions to our customers through design-in of franchised products
The role will also be responsible for the preparation of design and build documentation, prototype manufacturing and to provide additional procedures to eliminate post sales quality issues
About the responsibilities
In the role of Embedded Applications Engineer, your main duties and accountabilities will be:
Advising and supporting the Sales team with technical sales queries
Assisting and advising customers on solutions to help them achieve their goals
Creation and maintenance of build and test documentation
Hands on build and repair
Provide guidance to internal and external customers including upselling to maximise opportunities
Provide product training to other team members such as Engineers, Customer Service and Technology Centre
First line fault-find and work with customer for No Fault Found
Work with suppliers to identify and repair faulty product
Test product after return from repair
Work with product manufacturer to fix design issues and procure advanced replacement stock
Provide detailed technical reports to customers and suppliers to assist with issues that are difficult to pinpoint and resolve
Provide procedures to customers to resolve product integration issues, e.g. how to correctly instal com-express onto customers carrier
Provide custom BIOS updates to customer to meet with updated requirements
About you
To be successful for the role of Embedded Applications Engineer you will have the followig skills and attributes:
Qualifications & Knowledge
Embedded computing knowledge – PC H/W, PCI, cPCI, COMe, S/W, BIOS, EFI, drivers, disk drives, USB, etc
Some knowledge of legacy technologies (VME, PC/104, as well as RTOS, Linux and Windows O/S) would be an advantage
An appropriate qualification in engineering would also be desirable. Strong trouble shooting skills. Familiar with both hardware and software
Skills & Experience
Previous hands-on experience in building and repairing PCs
Adept with real time operating systems, software such as Windows, Ubuntu, and Linux, driver support and writing basic drivers
Re-flashing BIOS/EFI, working with customer and supplier to diagnose and propose solutions
Exceptional customer service and communication skills
Personal Attributes
A team player who can influence others to achieve the best possible outcome
Innovative and solutions driven and able to think logically to deliver non-standard solutions
Can work as part of a team and independently
About the hours & rewards
On offer is a competitive basic salary, on-site parking, bonus, and very attractive benefits. In the role of Embedded Applications Engineer you will work 37.5 hours per week and you’ll receive:
A salary of £50,000 to £55,000 per annum
Car Allowance
Private Medical Insurance
Group Income Protection
Pension
Life Insurance
Discretionary Bonus
How to Apply
Please note that eRecruitSmart is advertising the role of Embedded Applications Engineer on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
