Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be “best in class” for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield. A key plank in the delivery of this ambitious goal is the appointment of an Operational and Digital Performance Manager. A full job description will be sent to you on application.

About the role
As Operational and Digital Performance Manager, you will be the go-to person in relation to “all things digital” with responsibility for the provision of effective actionable data to enable us to effectively monitor and manage our progress.

As a member of the Senior Management Team, the primary purpose of this role is to identify and implement reporting systems to support the improvement of the business through actionable data. In addition, to maintain, support and improve our operational platforms to ensure the best possible experience for patients.

Key Duties & Responsibilities will be to:

• Lead, develop and implement reporting systems and processes to provide the business with actionable data on which to base business decisions
• Be the lead in all our contracts with IT and digital services providers
• Be the lead in our contracts with the ICB in relation to IT and digital matters
• Manage the Group’s digital systems to extract their full value and potential
• Lead and support the production of Rotas for the Group, ensuring maximum efficiency and throughput
• Provide advice and technical support to maintain a focus on continual improvement of services while demonstrating continued improvements in value for money
• Contribute to the continuous improvement of organisation’s policies and procedures.
• Manage the resources allocated to each of the services within budgetary constraints as well as ensuring the most efficient use of resources and contributing to the financial objectives
• Manage all services and staff allocated to the post holder
• Lead, support and manage staff actively to ensure compliance with objectives and KPIs and deliver optimum performance
• Be an active and engaged team player, supporting the wider SCGP is its aims and objectives

About the rewards
For the role of Operational and Digital Performance Manager, we offer an excellent working environment, NHS Pension, and a supportive culture in which to work. The post is full time and based on site in one of our Practices in Sutton Coldfield.

The starting salary for the role of Operational and Digital Performance Manager is circa £42,000 to £50,000 per annum dependant on experience.

About you
To be successful for the role of Operational and Digital Performance Manager, you will be an effective communicator, with the ability to understand and interpret the needs of your colleagues across the PCN and deliver effective digital solutions. You will be comfortable with the analysis of data from multiple sources and be able to build performance dashboards for use by board members and operational managers alike. the services within your remit.

Skills, Qualifications and Experience required

• Degree or professional qualification in data, statistical analysis or a numerical or statistical subject or equivalent skills or experience
• Substantial experience in the field of performance management, including complex data analysis within services.
• Substantial and demonstrable experience of working with and developing databases and spreadsheets, including applying advanced techniques within Excel, Power BI and other software and producing a range of reports
• Advanced database and spreadsheet skills, including pivot tables and excel macros and complex formula.
• Understanding of the measurement of outcomes and producing datasets that enable interrogation of outcomes data in order to identify areas where patient outcomes and experience may be less than optimal
• SystmOne knowledge and experience

Abilities and Competencies

• Good written and verbal communication skills
• Ability to analyse and interpret highly complex and/or sensitive information and to take decisive and practical action
• Ability to extract business data from our various IT systems into a Board friendly dashboard to identify areas whether improvement to performance can be achieved
• Proven ability to present complex information in user friendly formats
• Problem solving skills, including lateral thinking and ability to find creative solutions.
• Good Team Player
• People Management Skills

If you feel that you have the skills and experience to fulfil this role and want to join us on our fast-paced transformation journey, we would be delighted to hear from you.

Please note
The closing date for applications is 05 April 2024 and the expected date for face-to-face interviews is week commencing 22 April 2024.

To apply for the role of Operational and Digital Performance Manager, you must reside in and have eligibility to work in the UK.