We have an excellent opportunity for a Single Point of Access Administrator in Mansfield, Nottinghamshire.

About the company
Our client is a fast-paced, growing community health organisation committed to delivering evidenced based, innovative, effective and relevant health care services and are a values driven organisation dedicated to reducing health inequalities and improving people’s lives.

Our client is partnering with the local Council to deliver an Integrated Wellbeing Service. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity and falls prevention, all embedded in sustainable behaviour change and positive wellbeing.

About the role
Single Point of Access Administrator You will provide administration support for the Nottinghamshire IWS service for adults and families across where you will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.   Key responsibilities will be:

• Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues
• Working as part of a large and friendly team of varied professions and being part of the team, which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email

Main accountabilities:

• Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are
• transferred to the relevant person/ department and making sure messages are dealt with efficiently.
• This will also include retrieving calls from our answerphone and contacting these clients back to deal
• with their enquiries.
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting
• other admin staff’s skills and competencies. To follow established systems for allocation and
• completion of work.
• Providing professional administration services to clients and identifying specific needs which may
• involve referring them for more specific support long term.
• Manage and maintain confidential patient files on a database.
• Manage and deal with incoming healthcare referrals promptly, adhering to company timescales
• Book appointments for clients within our database
• Record client data accurately on appropriate service database
• To use IT systems, including excel and word to exchange information. Use word processing,
• spreadsheet and in-house database.
• Work closely with Single point of Access Lead and prepare computerised documents and reports
• Flexibility to cover colleague’s annual leave, sickness etc
• Be willing to work our weekly rotating shift pattern (8-4.30pm/10-8.30pm/11.30-8pm)
• Weekly monitoring of workload and service targets
• General administration
• Be able to encourage and assess client`s readiness for specific behaviour changes and understand
• how to triage into the most appropriate support.
• Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation
• practitioners
• This role requires a significant amount of telephone contact with clients

About you
To be successful for the role of Single Point of Access Administrator, you must be / have:

• An experienced administrator used to working in a health and/or community setting
• Experienced working with Microsoft Office and database systems
• Positive and proactive working at pace with multiple tasks
• Adept in communication; positive and welcoming communication style with all patients, health
• professionals and colleagues
• Able to build strong relationships
• A good team player happy to work as part of a team and work independently on own tasks
• Quality driven; you naturally seek high standards and actively seek to improve them.
• Value and remain open to new ideas and perspectives

About the rewards
For the role of Single Point of Access Administrator there is a salary on offer of £19,760 per annum.

How to Apply
eRecruitSmart is advertising the role of Single Point of Access Administrator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!


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