Porsche Retail Group have an excellent opportunity for an Apprentice Service Warranty Assistant to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London.  This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As an Apprentice Service Warranty Assistant, you will be responsible for:

• Provide Workshop and Warranty administration to the Porsche Centre, ensuring that claims are entered onto the system and submitted
• Check the warranty account for outstanding debt and ensure that the account is clear of debt over 60 days by submitting the self-billing invoice on a daily basis to PRG accounts
• Reviewing the Service Technician ‘write up’ to ensure there is adequate information for submission of the claim 
• Sharing warranty information with technicians on latest technical bulletins to assist with repairs
• Ensure diagnostic sheets completed in job packs and communicating any missing documentation prior to submitting the warranty claim
• Being responsible for invoicing all warranty repairs and providing completed job packs to the Service Advisors
• Process and return parts from the Centre to PCGB when requested, obtaining feedback and action 
• Ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware
• Keep updated with the FCA Compliance requirements of the business, working within the Insurance Code of Business guidelines 
• Keep technical knowledge up to date to understand the customer needs and requirements. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

About the responsibilities:
In the role of Apprentice Service Warranty Assistant, you will provide occasional assistance to the Service Team by:

• Answering inbound customer calls and responding to emails  
• Determining services needed by reviewing service history and referencing manufacturer service intervals
• Advising customers of potential work required, providing a quotation and documenting on the service booking
• Pre-allocating work booked to Service Advisor/Executive
• Planning and advising customer of vehicle drop off times
• Checking for outstanding Warranty campaigns 
• Loading the Workshop diary 
• Following up with customer enquiries that have not ‘booked in’
• Prepare service and repair estimates 
• Accurately keeping records and files updated
• You will be required to have 100% attendance at college, with the desire and ability to achieve and pass the standards and tests required to successfully complete NVQ Level 3 as part of the Porsche Apprenticeship Scheme

About the hours & rewards
For the role of Apprentice Service Warranty Assistant, the hours of work are 40 hours per week - Monday to Friday 8.00am to 5.00pm.

There is a basic salary on offer of £17,500 per annum. You will also receive a fantastic benefits package, including:

• 25 days holiday per year plus bank holidays
• Option of a VW group vehicle at preferential leasing rates  
• Private Medical Insurance
• DC Pension Scheme
• Life Insurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Apprentice Service Warranty Assistant on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!

service advisor, customer support, motor, automotive, dealership, aftersales, service assistant, apprentice,