Technical Support Administrator

https://candidates.erecruitsmart.co.uk/4602-technical-support-administrator/administrator/milton-keynes/job2022-09-16 15:55:202025-01-20 eRecruitsmart Consultants
Job Type Permanent
Location Milton Keynes
Area Milton Keynes, Buckinghamshire Milton Keynes Buckinghamshire Milton Keynes
Sector Admin, Secretarial & PA - Administrator
Salary £27k per year
Start Date asap
Job Ref 12794
Description

Our client is looking for a Technical Support Administrator to join their machine tool automation company based in Milton Keynes.  

About the company
Our client is one of the UK’s leading firms that provide automation solutions to engineering companies. Their products include barfeeding and robotic automation equipment as well as other precision engineering solutions.

About the role
As a Technical Support Administrator, you will work closely with the Service Co-ordinator scheduling Field Engineers’ jobs and workload, process purchase orders and be the main point of contact for:

  • Service telephone calls
  • Field Engineers on site
  • All spares enquiries and quotes, ensuring the correct parts go out on time to the customer
  • Following training, provide technical service support to include problem solving and fault diagnosis

Full product training will be given.

About the responsibilities
In the role of Technical Support Administrator, your duties will include:

  • Providing first line telephone support for all company products
  • Ensuring stock of spares is accurate
  • Improving procedures for spares stock
  • Overseeing the service email inbox to ensure all enquiries are answered
  • Supply customer quotations, raise works orders and delivery notes
  • Monitor and follow through completion of jobs, machine orders and spares orders keeping customers informed at all times.
  • Upload Service records to the company database and follow up outstanding issues / parts / re-visits / modifications required
  • Manage fleet of company vehicles
  • Assist with the administration of Certificates of Conformity for customers
  • Any other Ad-hoc duties as required

About you
To be successful for the role of Technical Support Administrator, you will have / be:

  • An interest in mechanical and electrical engineering
  • Organised and methodical
  • Good problem solving and decision-making skills
  • Ability to multi-task and work well in a high-pressured environment with a strong sense of urgency
  • Flexible to meet changing needs
  • Confident with strong communication skills
  • Desire to learn and progress within the company
  • IT literate with proficiency in MS Office

About the hours & rewards
For the position of Technical Support Administrator, you will work 36 hours per week and there is a salary on offer of £27,000 per annum.  Benefits include:

  • 25 days holiday plus Bank Holidays
  • Christmas shutdown
  • Auto-enrolment Pension scheme

How to Apply
Please note that eRecruitSmart is advertising the role of Technical Support Administrator on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

To qualify for Technical Support Administrator, you must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



Service support, technical support, administration, administrator, stock control, technical support administrator,

 

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