We have an excellent opportunity for a Chief Operating Officer to join the UK’s library and information association and the only chartered body in the world dedicated to uniting, supporting and advocating for information professionals and librarians. This is a hybrid working role working from both home and the office in Bloomsbury, London. A full job specification will be sent on application.

About the company
Our client is a renowned charity and leading voice for the information, knowledge management and library profession. They are here for everyone who has a professional connection to information, knowledge, data and libraries, and shares their belief in their power to change lives whose purpose is to unite, support and empower information professionals across all sectors.

About the role
This is a great opportunity to be instrumental in our clients journey to success by joining them as Chief Operating Officer – Hybrid. You will join a passionate team working closely with the Chief Executive Officer to ensure the smooth and efficient running of operations and your responsibilities will include:

• The leadership and oversight of the Business Development and Performance & Improvement functions of the organisation
• Delivering on the membership and product/services sales targets for the organisation, including overseeing the complete sales pipeline and the development of a sales and improvement culture
• Ensuring knowledge is shared effectively across the organisation to improve performance
• Leading a team to meet sales targets for membership and non-membership products/services including lead generation driven by internal data/knowledge and external sources
• Delivery of effective sales and marketing plans
• Ensuring customers are supported to successfully complete business activities 
• Leading the marketing and communication of products and services including overall responsibility for the organisational brand and managing external contracts
• Oversight of the communications programme
• Reporting on effective engagement and sales activities
• Providing the organisation with the Financial, Data, System, Digital and HR functions it needs to reach its potential
• Ensuring a culture focused on agile solutions and cross organisation working to secure growth and value
• Ensuring compliance with appropriate regulations and legislation including but not limited to data, HR, finance and charity
• Ensuring the effective recruitment, development and management of their direct reports and directorates

About you
As Chief Operating Officer, you must have proven success as a Chief Operating Officer or similar role, leading business development functions, leading performance improvement functions and experience in a performance/target-driven environment and you must be / have:

• Operated at strategic board level and have a strong and proven track record for delivering results
• Highly motivated self-starter with a focus on outcomes, have a strong personal integrity and accountability and have a personal commitment to promotion of Equality, Diversity and Inclusion
• Ability to create and empower high-performing teams and individuals
• Ability to envision, shape and direct highly effective operations
• Commitment to driving sales, growth and performance
• Understanding of the context of delivery in a charitable organisation
• Ability to work collaboratively across other organizational functions to secure outcomes

About the hours & rewards
The position of Chief Operating Officer is a permanent hybrid role, working 35 hours and paying between £55,000 to £65,000 per annum (dependent on London or Outside London weighting). Plus you will receive:

• Excellent Pension Scheme and Life Assurance
• Professional growth, training and opportunities to hone your skills and knowledge
• Ability to purchase additional holidays
• Extra benefits giving staff access to over 1000 discounts from a wide range of retailers, including high street names, on-line retailers, food outlets and supermarkets
• Employee Assistance Programme (Well-being)
• Contribution for Eye and Glasses Tests and Subscriptions
• Cycle to Work Scheme
• Membership benefit making use of the various benefits negotiated for Members with insurers, hoteliers and other suppliers of services

How to Apply
Please note that eRecruitSmart is advertising the role of Chief Operating Officer on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!



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