Do you believe the world deserves wellness? For over 20 years, our client has been the leader in infrared saunas, which have been shown through clinical trials to help people feel better and achieve their health and wellness goals.  As a Customer Care Representative you’ll play a crucial role in ensuring that our client’s customer service run smoothly, coordinating and communicating with customers, warehouse and operations to ensure they have the best experience.  This is a full-time hybrid role based in London, with flexibility for remote work.

About the role
The role of Customer Care Representative offers a salary of £28,000 to £32,000 per annum.  You will be tasked with speaking to and assisting customers over the phone and by email. You will:

• Demonstrate patience, understanding and technical know-how which is vital to this role
• Show a drive for success
• Display great telephone-based customer service
• Work closely with the Technical Manager
• Carry out project-based tasks to ensure all of the above is achievable

As the company grows, the ideal candidate will take on the role of Customer Care Manager and take control of this area of the business. This is a great opportunity for someone that is not just looking for a job, but developing and building a career for themselves.

About the responsibilities
As a Customer Care Representative, your duties will include:

• Answering incoming phone calls, emails and customer care requests
• Using the CRM to process and resolve customer cases in a timely and efficient manner
• Updating customers order statuses and product knowledge requests
• Assisting customers with technical troubleshooting of products, striving for a one call resolutions
• Processing customer orders/changes/returns according to company procedures
• Performing and completing project-based duties as assigned
• Providing timely feedback to the Customer Care Manager regarding service failures or customer concerns
• Using good communications skills, displaying integrity and empathy to all customers
• Working well in a small team
• Having a passion to learn new information and the ability to grasp new concepts
• Ability to manage and process multiple tasks simultaneously
• Technical Troubleshooting via phone on What’s app or Facetime.

About you
To be successful for the role of Customer Care Representative, you must have / be:

• Creative problem solver!
• Customer Care (not necessary but preferred)
• A technical mindset and understanding
• Interest in health and wellness is a bonus

About the company
The health and wellness industry is on pace to generate over 4 trillion dollars globally this year.  Our client is continuing to grow rapidly, expanding in new markets globally and with new product development. In the UK and Europe specifically their market is seeing great growth! They offer a unique opportunity for career growth within the health and wellbeing industry, dealing with customers across the UK, Ireland and Europe. Come and develop your career with a world leader in this space that believes and invests in its people.

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Care Representative on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!