Exciting News!  Porsche Retail Group is expanding our team and we have an excellent opportunity for a Centre Support Administration Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London.  This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.

About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.

About the role
As the Centre Support Administration Manager, you will be a member of the Dealership Management Team and have a pivotal role in the day-to-day operations of the whole Centre. This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management and managing the Centres online social media platforms. As a Centre Support Administration Manager, you will provide an efficient and effective administration support service to the management team, including:

• Ensuring compliance with company, legal and brand operating guidelines
• Managing customer data and marketing event activities
• Creating, designing and implementing content, and managing social media platforms
• Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times

Administration
In the role of Centre Support Administration Manager, you will manage and be responsible for:

• Relevant sections of the company Operating Guidelines document including Facilities, Mystery shop, Training Records, Starters/ Leavers and Marketing
• Facility issues, rectifying the requirements as efficiently as possible by liaising with Facilities Department
• Ensuring new starter/leaver paperwork is completed correctly and the company process is followed
• Supporting management in meetings with employees, performance reviews, audits and business initiatives, ensuring strict confidentiality is maintained at all times
• Recording and maintaining attendance register for timely monthly submission to the Human Resources Team for payroll processing
• Maintain employee training records and files confidentially
• Preparing correspondence for managers including presentations, letters, reports and memorandums
• Managing and coordinating all social activities within budget
• Developing business partnerships, sourcing suitable events, supervising events teams, attending monthly Group Marketing meetings and assisting with the marketing plan
• Managing Customer queries quickly and efficiently, following the legal and regulatory complaints procedure to ensure that all details are recorded and kept updated
• Arrange any temporary/internal cover if needed for reception or admin teams

About you
To be successful for the role of  Centre Support Administration Manager, you will need to have experience:

• Within a similar role, demonstrating strong administration and customer service skills
• Managing social media accounts and organising marketing activities/events
• Managing a team, including starters/leavers, rotas, holidays, training and appraisals
• Demonstrating exceptional organisation, planning and coordination skills with excellent attention to detail

About the rewards
As Centre Support Administration Manager, you will work from 8am to 6pm Monday to Friday with a 1-hour lunch break, and the occasional evening or weekends if managing a Customer Event. There is a fantastic package on offer including:

• Competitive salary
• Bonus + VW Group car
• 25 days holiday per year plus bank holidays
• Private Medical Insurance
• Option of a 2nd VW Vehicle at preferential rates
• DC Pension Scheme
• Life Assurance
• Staff preferential rates
• Employee Discounts Programme
• Employee Assistance Programme

How to apply
Please note that eRecruitSmart is advertising the role of Centre Support Administration Manager on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.

You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you!