One of the UK's leading national children’s charities are seeking a passionate and enthusiastic Family Support Assistant to join their dedicated, experienced and growing Multidisciplinary Team in Newcastle under Lyme. A full job specification will be sent to you on application.

About the role
The role of Family Support Assistant is an exciting opportunity to work in a supportive and collaborative environment supporting the Multidisciplinary Team in the delivery of effective clinical support through assessment, formulation and ongoing support to children and families accessing the service. Main responsibilities include:

• Providing ‘wrap around’ support to families from application to case closure
• Scheduled telephone calls to families following their assessments
• Covering the clinical and main reception
• Responding to telephone, written and electronic enquiries
• Carrying out online research, provide information and signpost to relevant services
• Creating and maintaining high quality, accurate records.
• Meeting, greeting, interacting and supporting families in a helpful and courteous manner, building positive relationships

About the rewards
The Charity is an Equal Opportunities Employer and the role of Family Support Assistant offers a host of superb benefits including:

• A salary of £24,750 per annum, depending on experience
• £500 annual performance related bonus
• 27 days annual leave per annum exclusive of Bank Holidays (increasing with length of service)
• Charity worker discounts
• Recommend a friend scheme
• Support with CPD along with extensive training and development
• Enhanced annual leave
• Occupational sick pay after qualifying period
• Award winning purpose-built facilities
• Fully equipped kitchens
• Indoor and outdoor breakout areas
• Chill-out areas
• Lockers and Showers
• Sensory gardens
• Fully equipped kitchens
• Flexible working patterns
• Free on-site parking
• Employee Assistance Programme

About you
To be successful for the role of Family Support Assistant, you will have the following skills and attributes:

• Knowledge and experience of working with children or adults (and their families) with a learning disability, autism, ADHD and/or complex needs in health or education settings
• Educated to GCSE level including numeracy and literacy
• Level 3 or NVQ 3 in a social care related subject or equivalent
• Knowledge of childhood developmental milestones and safeguarding principles
• Excellent written and verbal communication skills, along with excellent IT skills

About the Charity
Our client is a national charity who aim to change peoples lives and the way society perceives and treats disabled and autistic people through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. They believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve and have changed the lives of over 17,000 children in the last year.

How to Apply
This role is eligible for an Enhanced with barred lists Disclosure & Barring Service check.  eRecruitSmart is advertising the role of Family Support Assistant on behalf of the Hiring Company and to apply, you must reside in and have eligibility to work in the UK.   

Please apply with your CV detailing full career and academic history of achievements with associated dates.  A full application form will be required prior to interview to comply with Safer Recruitment Practices.

Thank you for your interest in this position.